Last Updated: 16 December 2025

Hetomach Limited (“Hetomach”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and securely.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, platforms, portals, and related digital services.

Hetomach Limited is a registered business in Zambia and operates as a parent company overseeing various ventures including agriculture, raw and processed produce, digital platforms, e-commerce, wholesale and retail trade, and future business projects.

2.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Physical address
  • Account login details
  • Payment information (processed securely via third parties)

2.2 Non-Personal Information

  • Browser type and device information
  • IP address
  • Pages visited and usage data
  • Referral and traffic sources
  • Visit our website or platforms
  • Create an account or customer profile
  • Place orders or request services
  • Contact us through forms, email, or phone
  • Subscribe to updates or newsletters
  • To provide and manage our services
  • To process orders, payments, and deliveries
  • To communicate with customers and partners
  • To improve website performance and usability
  • To comply with legal and regulatory requirements
  • To maintain security and prevent fraud

We use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience. You may disable cookies via your browser settings, though some features may not function properly.

Hetomach Limited does not sell or rent personal information. We may share data only with trusted service providers, legal authorities when required, or partners strictly for service delivery purposes.

We implement reasonable technical and organizational safeguards to protect personal data against unauthorized access, loss, misuse, or disclosure. However, no online system is completely secure.

Personal data is retained only for as long as necessary to fulfill business purposes and comply with legal obligations.

  • Access your personal information
  • Request correction or updates
  • Request deletion where applicable
  • Withdraw consent for marketing communications

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

Hetomach Limited
Zambia
Email: info@hetomach.com
Phone: +260 XXX XXX XXX